724transfer4you.com GENERAL TERMS AND CONDITIONS
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1. DEFINITIONS
"Customer" refers to any natural or legal person who makes a service reservation through the e-mail, telephone, or online reservation form provided by the Company. After receiving a confirmation from 724transfer4you, the Customer enters into a legally binding contract in accordance with the Terms and Conditions in effect at that time.
The Customer must be at least 18 years old and legally capable of entering into binding agreements. There must be no legal restriction on entering into a contractual relationship. The Customer is responsible for providing accurate and complete information during the reservation process. The Customer is financially responsible for all services reserved and/or provided, including changes, cancellations, or additional charges. The Customer must ensure that all passengers are fully informed about the reservation, including updates or changes. The Customer confirms that all passengers accept these General Terms and Conditions.
"Passenger" refers to any person named in the reservation form as the recipient of the transportation service. The Passenger may also be the Customer, but this is not required. All Passengers must be at least 18 years old or accompanied by an adult and must comply with these General Terms and Conditions. A Passenger under the age of 18 must present a consent form duly signed by a parent or legal guardian authorizing the travel (and accepting responsibility for the minor).
"Service" (also referred to as "transfer" or "trip") is the organized transportation of passengers between a designated starting and ending point by a licensed driver and vehicle. A Service may consist of one or more transfers and may include intermediation in organizing additional travel-related services at the Customer's request and expense.
"Company", "724transfer4you", "Our Company", "We" or "Us" refers to: Rmk Trendy, a private company located at Margaretenguertel 122-124, Vienna, Austria, registered with the Vienna Chamber of Commerce under registration number 588282. The Company operates solely as an intermediary and does not operate as a transportation service provider.
"Carrier" or "Partner" refers to a professional, independent third-party transportation provider contracted by the Company to perform the Service. All Carriers are legally registered and licensed in accordance with applicable national and EU regulations.
"Confirmation" is the official reservation document issued by the Company and sent to the Customer by e-mail. Unless otherwise stated, it contains all relevant details from the reservation form. This document marks the beginning of the contractual relationship.
In the event of any inconsistency between the Carrier's terms and these General Terms and Conditions, the provisions contained herein shall prevail.
The original text of these General Terms and Conditions has been prepared in English and shall be considered the legally binding text in the event of any inconsistency, conflict, or doubt arising from translated texts. Translations into German, French, Italian, Spanish, and other languages are provided for informational purposes only.
2. ABOUT US
Rmk Trendy is a digital reservation platform based at 122-124, Vienna, Austria. We operate solely as an intermediary between passengers and professional transportation providers ("Carriers").
We do not own, operate, or manage vehicles and do not provide transportation services ourselves.
By using our reservation platform (available at www.724transfer4you.com) or by making a reservation by telephone or e-mail (reservation@724transfer4you.com / +43 681 209 280 84) you acknowledge and agree that: You are entering into a direct and legally binding contract with the carrier of your choice and the carrier is solely responsible for the performance of the transportation service; 724transfer4you.com is not a transportation provider or licensed operator and does not act on behalf of any Carrier or Passenger; The execution, quality, legality, licensing, and safety of the transportation service is entirely the responsibility of the carrier company.
All carriers we work with are professional, registered in the relevant national business registers, and comply with the applicable legal requirements for passenger transportation in their jurisdictions.
We may facilitate communication or coordinate service delivery, but 724transfer4you.com is not a party to the transportation contract and is not responsible for: The actions or omissions of Carriers or their drivers; The outcome, quality, or any aspect of the transportation service; Any damage, delay, or incident that may occur during transportation.
Drivers assigned by transportation companies are not employees or representatives of 724transfer4you.com.
By booking a service through our platform you confirm that: You understand and accept our intermediary role; You are fully responsible for complying with these Terms on behalf of all passengers in your reservation; You waive your right to make any claim against 724transfer4you.com in relation to the transportation service itself; the responsibility for this service lies with the Carrier.
However, although 724transfer4you.com does not directly provide transportation services, we are committed to ensuring that all services booked through our platform are performed to the highest possible standard.
We carefully select our partner carriers, monitor service quality, and actively follow up on feedback and complaints. Our goal is to provide a seamless, safe, and reliable travel experience for every Customer and Passenger, even though transportation is performed by third parties.
Our platform is for personal and non-commercial use only. Resale, deep linking, data scraping, reproduction, or other use of any content, software, or service for commercial purposes without prior written permission is strictly prohibited.
We strongly recommend that you carefully read and fully understand these Terms and Conditions before making a reservation. If you have any questions, please contact our Customer Support team. If you do not accept these Terms, you may not proceed with the reservation.
3. INTRODUCTORY NOTES
By completing the reservation process, you confirm that: You have the capacity to enter into binding contracts on your own behalf and, if applicable, on behalf of all listed passengers; You accept and commit to fully comply with these General Terms and Conditions; The completed reservation form constitutes an integral part of this Agreement.
If you do not accept these General Terms and Conditions, you may not proceed with the reservation process and we have no obligation to provide you with any service.
If any part of these Terms or the reservation form is unclear or you have questions, we strongly recommend that you contact our Customer Support team before completing your reservation. We will be happy to provide you with any information or clarification you may need.
Please note that choosing not to request clarification does not relieve you of your obligations under these Terms and Conditions.
4. NATURE AND SCOPE OF THE SERVICE
The transfer service consists of hiring a vehicle with a professional driver for transportation between a designated pick-up and drop-off point, by land or sea.
Maps, routes, vehicle images, and estimated travel times presented on our website are for illustrative purposes only. While we make every reasonable effort to ensure timely pick-up and drop-off in accordance with your reservation confirmation, all timing and duration estimates are non-binding and may vary due to external factors such as traffic, weather conditions, or force majeure.
Vehicles shown online are illustrative and may vary in model, make, or configuration. We reserve the right to assign a larger or equivalent vehicle (or multiple vehicles) of equal or higher category and capacity without prior notice and without additional charge.
It is entirely your responsibility to check the scheduled departure time and arrive at your departure point (airport, port, or station) in time to allow sufficient time for check-in or boarding procedures.
In the event of road closures or unexpected circumstances blocking the normal route, the carrier may use an alternative route at your explicit request. Any additional costs arising in such situations (e.g., tolls, diversions) will be your responsibility.
All transfer services are covered by the carrier's or subcontractor's public liability insurance, in accordance with applicable laws.
Please note that SMS notifications are an optional, paid service. Only Customers who explicitly select this service during the booking process are entitled to receive SMS updates. SMS delivery depends on third-party mobile networks and cannot be guaranteed.
All weather data listed on our website is in Central European Time (CET), including Daylight Saving Time. Please note that all time data is listed in 24-hour format.
All textual content, photographs, videos, and other informational materials presented on our website are for illustration purposes only.
Although we do not accept any responsibility for items left in the vehicle, we will make every reasonable effort to determine whether the item has been left behind and, in coordination with our carrier, will ensure its return as soon as possible.
5. RESERVATION PROCEDURE
By clicking the "BOOK NOW" button on our website or by making a reservation by telephone or e-mail, you accept and confirm these General Terms and Conditions. No other form of communication or interaction with our representatives shall constitute a valid reservation, override, or modify these Terms.
Our obligation to provide the reserved service begins only upon the sending of the official Confirmation document. Once the Confirmation document has been sent, you are contractually obligated to pay the service fee in accordance with the reservation details.
After receiving your Confirmation, you must verify the accuracy of all information provided, including travel times, locations, and contact details. We may attempt to verify airline arrivals as a courtesy, but it is entirely your responsibility to ensure that all flight or travel-related information is correct.
We strongly recommend that you plan your transfer to arrive at the airport at least 2 hours before your flight departure time. We also recommend adding 30% to the estimated transfer time to account for possible delays.
Subject to the applicable cancellation terms, your contractual obligations to us end upon completion or cancellation of the service. We recommend that you keep your Confirmation document (in printed or digital format) handy throughout the transfer.
It is entirely your responsibility to fulfill all entry, transit, and travel requirements, including valid documents, certificates, visas, or permits for your destination(s). You must comply with all local legal, immigration, and health regulations throughout your journey.
6. EQUIPMENT AND EXTRAS
Customers may choose from a variety of optional services during the reservation process. These extras are subject to availability, are associated with the specific service reserved, and are clearly indicated on the reservation form.
**Child Seats**: Baby, child, or booster child safety seats are available on request. We make every effort to provide age-appropriate child safety systems based on the information provided by the Customer during the reservation. However, 724transfer4you.com cannot guarantee that the seat provided will meet all specific legal or individual standards. Customers with medical, legal, or special comfort requirements are advised to bring their own child safety seats.
**Equipment**: Items such as skis, snowboards, folding bicycles, or wheelchairs must be indicated in the "Extras" section of the reservation form. Correct vehicle allocation depends on this declaration.
**Additional Stop in the Same City**: An additional stop shall be deemed a stop in the same city and/or on the route that does not add significant additional time or distance to the travel time.
**SMS Driver Notification**: This service is only available to customers who select it during the booking process. If selected, an SMS will be sent approximately 30 minutes before pick-up, containing your driver's name, phone number, and our office phone number.
**Meet and Greet**: This service is only available at airports. When selected, your driver will be waiting for you in the Arrivals hall with a clearly visible sign with your name (or group identifier) and will assist you with your luggage.
**Cancellation Protection**: This optional feature offers flexibility and peace of mind. When selected, customers may cancel their reservation for any reason up to 3 hours before the scheduled pick-up time and receive a 100% refund of the transportation service and selected extras. Cancellation protection is non-refundable. Cancellations made less than 3 hours before the pick-up time are not covered by this protection and no refund will be made. These conditions cover only cancellations initiated by you. If 724transfer4you.com cancels your transfer, you will receive a full refund.
Tipping is entirely optional and at the customer's discretion.
Please carefully review all selected extras before confirming your reservation. Incorrect or incomplete selections may result in service limitations or logistical issues.
7. LUGGAGE ALLOWANCE
When selecting a vehicle, customers must carefully assess the total quantity and size of their luggage. The standard luggage allowance per seat includes: One medium-sized suitcase (approximately 56 cm x 45 cm x 25 cm) and one piece of hand luggage.
The total number of passengers and luggage must not exceed the capacity of the selected vehicle. If you are not sure whether your luggage will fit in the selected vehicle, please contact our Customer Support team before completing your reservation.
If, at the time of vehicle pick-up, the number of passengers or luggage exceeds that specified in your reservation and the allocated vehicle cannot accommodate this number, you must immediately contact Customer Support. Subject to availability and additional price adjustments, we will make a reasonable effort to arrange an alternative vehicle.
If a suitable vehicle is not available or you refuse/fail to pay the additional fee, it is your (and/or your group's) responsibility to arrange transportation or storage for excess passengers and/or luggage at your own expense.
Please ensure that your reservation accurately reflects the total number of passengers and all luggage requirements to avoid any disruption.
8. WAITING TIME
Our drivers will be waiting for you at the designated meeting point at the time specified in your reservation confirmation. The waiting time included in your reservation depends on the location:
Airports: Up to 65 minutes of free waiting time is included from the actual landing time of your flight.
All other locations: Up to 35 minutes of free waiting time is included from the scheduled pick-up time specified in your Confirmation.
If your plane, train, or ferry arrives earlier than expected, please wait until the scheduled departure time. If your flight is delayed, the free waiting time will start from the updated arrival time.
Additional waiting time must be requested by calling the Customer Support Department at the number indicated in the Confirmation document.
9. PAYMENT METHODS
We offer standard payment methods including credit cards (Amex, Visa, Mastercard), cash, and bank transfers. However, please note that not all payment methods are applicable to every service and availability will be clearly indicated during the reservation process.
For cash payment reservations, it is your responsibility to be available by phone using the contact number provided during the reservation on the day of the transfer and the day before. If we are unable to reach you by phone or e-mail to verify your reservation, we reserve the right to cancel the reservation without further obligation.
The Carrier is fully responsible for providing the passenger with a printed receipt and for complying with all applicable local tax regulations relating to the revenue derived from the transfer.
If you have questions about your payment options or need special arrangements, please contact our Customer Support team before completing your reservation.
10. CANCELLATION
**10.1. Cancellation by the Customer**: All cancellation requests must be submitted through your Confirmation. Your cancellation request is considered valid and confirmed only when you receive a Transfer Cancellation Confirmation.
**A. With Cancellation Protection**: If the cancellation request is submitted more than 3 hours before the scheduled transfer: 100% of the amount paid will be refunded, excluding the non-refundable Cancellation Protection fee. If the cancellation request is submitted less than 3 hours before the scheduled transfer: This is treated as a no-show and the guest is not entitled to a refund.
**B. Without Cancellation Protection (Standard Card Payment)**: If the Customer cancels at any time, the full amount paid will be retained by 724transfer4you.com. No refund will be made regardless of the timing or reason for the cancellation.
**10.2. Cancellation by 724transfer4you.com**: If 724transfer4you.com cancels the scheduled service, the customer will receive 100% of all amounts paid, including additional charges.
By confirming your transfer reservation, you acknowledge that the service is arranged in accordance with Articles 3(3)(k) and 16(l) of Directive 2011/83/EU and you have waived and forfeited your right of withdrawal from the contract.
**10.3. Changes and Corrections to Reservations**: All requests for changes or cancellations of transfers must be submitted only through the Confirmation link in your e-mail. After selecting "Change transfer details", three options will appear: Transfer update, Extras update, and Transfer cancellation.
Please note: Approved changes may result in price adjustments. All requests made within 24 hours are subject to availability and explicit confirmation by our Customer Support team.
**10.4. Flight or Travel Delays**: In the event of flight, train, or ferry delays, please inform our Customer Support unit as soon as possible using our telephone number +43 681 209 280 84.
11. OUR CHANGES, CORRECTIONS AND CANCELLATIONS
We reserve the right to make changes to your reservation information if necessary for operational efficiency or service quality. These changes may include changes to pick-up time, payment method, or other relevant reservation data. You are not obligated to accept these changes and if you decline, the original reservation information remains valid.
If we identify inaccuracies or missing information in your reservation (e.g., incorrect number of passengers, luggage quantity, or incorrectly calculated fare), we reserve the right to contact you to update the reservation.
12. PASSENGER NO-SHOW POLICY
A "no-show" occurs when the passenger is not present at the confirmed meeting point at the scheduled time and cannot be reached within the specified waiting time.
The pick-up address is the address specified in your reservation. For airport, bus, or train station transfers, our driver will follow the arrival information you provided.
You must contact our Customer Support team at least twice immediately after the transfer. Our digital communication records serve as evidence of all your attempts.
You must be reachable at the time of the transfer. If your assigned driver cannot find you at the location, our representatives will attempt to contact you using the contact details provided during the reservation process.
Failure to respond to two of these attempts will be considered a passenger no-show and by not responding you will have waived all possible refund claims.
If you arrange another method of transportation without contacting us, the service will be deemed to have been provided. In this case, we will be exempt from all contractual, financial, and legal obligations, including any refund claims.
13. DRIVER NO-SHOW POLICY
The driver is required to be present at the designated pick-up point at the time specified in the confirmation document. If the driver is delayed by up to 15 minutes and you have selected and paid for the optional SMS notification service, you will be notified by SMS.
If it is determined that both you and the driver were at the agreed location at the scheduled time but the transfer did not take place, 724transfer4you.com will assess the situation by consulting with both parties and reviewing all available evidence.
The Company is obligated to conduct a thorough investigation within 30 business days of the incident being reported and to notify the customer of its decision.
14. FORCE MAJEURE
Force majeure refers to unforeseen and extraordinary events or circumstances beyond our control that could not have been foreseen or prevented even with reasonable diligence.
If the Company, its representatives, or its contractual partners are unable to fulfill their obligations due to force majeure occurring after your reservation, these obligations shall be deemed suspended for the duration of the force majeure.
Examples of force majeure events include, but are not limited to: natural disasters, strikes, road closures, government-imposed restrictions, terrorist activities, civil unrest, pandemics, epidemics, military conflicts, or any other event that seriously disrupts transportation or communication systems and is beyond the control of the Company.
15. PASSENGER CONDUCT
The Company reserves the right to refuse, suspend, or immediately cancel service to any passenger who engages in conduct that: indicates they are not fit to travel safely or responsibly; causes or is reasonably expected to cause disturbance, distress, or danger to other passengers, drivers, staff, third parties, or property; violates local laws, public order, or contractual obligations; exhibits the effects of alcohol, illegal substances, or drug abuse; involves the possession or use of weapons or objects that could be interpreted as dangerous; includes threatening, insulting, or violent behavior toward the driver, staff, or other passengers.
In such cases, the Company may cancel the agreed service without prior notice. The passenger shall have no right to a refund or compensation and all liability for additional costs shall be entirely the responsibility of the passenger.
If the passenger causes damage to property, including the vehicle, or causes the vehicle to require non-standard cleaning, the passenger is liable for the full cost of such damage or cleaning.
The Company and its partners are not responsible for any accident, injury, damage, or loss resulting from the inappropriate behavior of passengers.
16. ACCEPTANCE OF RISK
By using our services, you acknowledge and agree that all travel involves certain inherent risks, including but not limited to: delays, accidents, unforeseen events, or service limitations due to external conditions.
Your use of the service means that you accept: Such risks voluntarily; You agree to comply with all safety instructions and operational guidelines provided by the Company and its partners; You confirm that you are physically and mentally fit for travel.
We strongly recommend that you take out appropriate travel insurance before each trip to protect yourself against possible losses, injuries, or disruptions.
17. DISPUTES AND LIABILITY
Consumers may submit written complaints or claims regarding the service within 10 days of the completion of the service. Complaints may be submitted by e-mail to info@724transfer4you.com or through the "Confirmation" section of our website.
We undertake to process your complaint without unnecessary delay and in any event within 30 days of the date of receipt.
Once your refund request has been approved, payment will be made no later than 30 days after you notify us in writing that you accept our refund decision.
Incorrect or incomplete information entered on the reservation form does not automatically entitle you to a refund.
If a legal dispute arises and an amicable solution cannot be found, jurisdiction shall be with the competent court in Vienna, Austria, and shall be subject to the laws of Austria.
The EU Commission has an internet platform for online dispute resolution ("OS platform"). The OS platform can be accessed at: https://consumer-redress.ec.europa.eu/index_hr.
724transfer4you.com is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
18. INTELLECTUAL PROPERTY RIGHTS
All content on our websites, including but not limited to text, design elements, trademarks, logos, graphics, images, videos, databases, and software, is the exclusive property of Rmk Trendy or its licensed partners.
Copying, modifying, reproducing, distributing, transmitting, displaying, publishing, licensing, creating derivative works, or otherwise using any part of our websites or content for any purpose other than using our reservations and services is strictly prohibited.
19. SUBJECT MATTER AND DURATION OF THE CONTRACT
The following clauses constitute the Data Processing Agreement as part of the General Terms and Conditions concluded between 724transfer4you.com and the customer.
In accordance with Regulation 2016/679/EU of 27 April 2016 (General Data Protection Regulation, hereinafter "GDPR"), this contract sets out the rights and obligations of 724transfer4you.com as the Personal Data Processing Controller.
The duration of this contract shall be the same as the duration of the General Terms and Conditions, which form an integral part of this contract.
20. NATURE, PURPOSE AND SCOPE OF PROCESSING
Personal information you provide to us when ordering our services and all communications arising from your order are subject to our Privacy Policy and will not be used for any purpose not necessary to process your request and provide the ordered service.
This contract applies to the processing of personal data of our customers. The contract also applies to personal data provided by partners on behalf of 724transfer4you.com.
The processing of personal data shall take place only in a Member State of the European Union or in another State party to the European Economic Community Agreement.
21. TYPE OF PERSONAL DATA
The processing of personal data of our customers may include the following personal data: Personal data provided in the transfer confirmation, including: date, time, airport and flight number; number of passengers and route; luggage quantity; customer contact details; vehicle category selected; number of child seats required; customer special requests; meeting point.
In accordance with the Austrian Archiving Act, we are required to retain the following personal data for a period of 7 years from the date of notification: Main passenger's first and last name; Number of passengers; Main passenger's e-mail address; Starting and ending point.
22. OUR RIGHTS AND OBLIGATIONS
Our obligations to you include: Ensuring that the processing of personal data, including its transfer to our business partner where necessary, is carried out in compliance with the provisions of applicable data protection laws.
724transfer4you.com reserves the right to transfer your personal information to our partner for the purpose of providing and fulfilling the service you have ordered. This transfer and subsequent processing of data will be carried out in full compliance with these General Terms and Conditions, this Contract, the GDPR text, and other applicable legal provisions of the European Union and/or relevant Member States.
23. YOUR RIGHTS
In accordance with the provisions of the GDPR, you have certain rights regarding your personal information. For example, you may contact us at any time to update or delete your personal information, as well as to transfer this information to you or to a third party of your choice.
Right to information: You have the right to request a general description of our data collection and processing activities.
Right of access: You have the right to request that we confirm whether we are currently processing your personal data and to provide you with a copy of the data we hold about you.
Right of rectification: You have the right to request the correction of inaccurate personal information we hold about you.
Right of erasure: You have the right to request the deletion of your data when your personal data is no longer necessary for the purpose for which it was collected.
Right to restrict processing: You have the right to request that we restrict (i.e., retain but not use) the processing of your personal data.
Right to data portability: You have the right to request that we provide you with your personal data in a structured format suitable for electronic transmission and computer processing.
Right to object: You have the right to object to any part of the processing of your personal data whose legal basis is "legitimate interest".
All requests received will be processed by our Data Protection Officer (DPO) without undue delay. All questions related to the use of personal data should be directed to our Data Protection Officer by e-mail to operations@724transfer4you.com.
24. FINAL PROVISIONS
We may change or update these General Terms and Conditions from time to time. Unless otherwise stated, all changes take effect immediately upon publication on our website.
Changes will not affect previously reserved and confirmed services. If a change would significantly affect an existing reservation, we will notify you by e-mail or other reasonable means and offer you the option of accepting the change or canceling the reservation at no additional charge.
If any clause within these General Terms and Conditions is found to be illegal or unenforceable, the remaining provisions shall remain valid. The invalidated clause shall be replaced by a valid provision that most closely reflects the original intent and purpose.